COVID-19 Safety Measures
Visitors and staff (age two plus) are required to wear a face mask. Exceptions apply.
A new rigorous cleaning routine is in effect. High-touch areas will be cleaned more regularly. Hand sanitizer is available for our visitors throughout the museum.
Information for a Safe and Healthy Visit
We are excited to have you visit us! Your health and safety are a priority.
Top Things to Know
- Proof of vaccination for those aged 12 and older is required to visit the museum.
- A mask covering the face, nose and chin must be worn.
- Directional flow no longer applies in central areas such as the atrium and stairs.
- To assist in physical distancing and planning, refer to the capacity counters at the entrance to each gallery.
Proof of Vaccination
Proof of vaccination and valid identification will be required for those aged 12 and older to visit the museum.
In order to be considered fully vaccinated, you must have received your final shot (not including boosters) at least 14 days before your visit.
You can show either of the following as proof:
- A vaccination certificate and identification that has your name and date of birth. As a new requirement, the certificate must have a valid QR code that was issued by the appropriate province or territory.
- A vaccination passport and identification that has your name and date of birth.
Download proof of vaccination with a QR code:
The museum will use these methods to check your proof of vaccination:
- The Government of Ontario vaccination app (Verify Ontario) to scan the QR code on your certificate or passport
- A visual check of your identification.
Frequently Asked Questions
Why is the museum asking for proof of vaccination?
- Since the start of the pandemic, the health and safety of our visitors has been a priority and we continue to be guided by recommendations from public-health authorities.
- Proof of vaccination offers another step to preserve the safety of visitors and staff, and contribute to helping eliminate the spread of COVID-19.
The requirement is in effect at all of the National Capital Region's national museums, and is in line with requirements at many other public facilities across the region.
The museum is also requiring that staff be vaccinated, in accordance with federal-government guidelines.
Who must show proof of vaccination?
- Proof of vaccination applies to all visitors aged 12 and older, unless they have a valid medical exemption.
- This requirement also applies to business clients, contractors and those attending special events, unless they have a valid exemption.
- Children aged 11 and younger are not required to show proof of vaccination.
- Museum staff are required to be vaccinated, in line with federal guidelines.
How long will the need to show proof of vaccination be in effect?
The requirement will be in effect until further notice. The museum will continue to be guided by directions from public-health authorities.
What if I don't have proof of vaccination, or choose not to present it?
- Those aged 12 and older without proof of vaccination will not be permitted to enter the museum unless they have proof of a valid medical exemption. See below for details.
May I access the museum if I have had only one vaccination dose? My second appointment falls after the date when I am planning to visit.
- You may visit only once you are fully vaccinated, which means two or more doses.
- The second dose must have been administered at least 14 days prior to the visit.
I was unaware of the requirement. What can I do?
- All ticketholders to whom this question applies will be contacted by the museum in order to be informed of this requirement.
- Those who are not able or who are unwilling to show proof of vaccination will be offered a refund on their tickets.
I'm a member who is not vaccinated? May I get a refund?
Please contact the membership office at firstname.lastname@example.org to discuss your situation.
What will the museum do with my personal information?
No personal information relating to vaccination status will be collected, recorded or stored by the museum.
I am a Quebec resident. Will the museum be able to scan the QR code of my vaccination passport?
The Verify Ontario app is able to scan the QR code of Quebec vaccine passports. Alternatively, we will visually verify valid paper or electronic proof of vaccination.
I am visiting from another province/territory or another country. Do I need to show proof of vaccination?
- The requirement applies to all museum visitors aged 12 and older, regardless of where you are from.
- You must show official proof of vaccination and identification as described above.
- Learn more at the Government of Ontario web page on COVID-19 and proof of vaccination.
I have a medical exemption and am not eligible to be vaccinated. Will I be allowed entry into the museum?
- Visitors who are unable to be fully vaccinated for a valid medical reason must show written documentation from their physician or nurse practitioner.
The museum will only consider medical exceptions with documentation that includes:
- the name and contact information (for example, phone number and address) of the physician or nurse practitioner who provided the medical exemption
- a logo or letterhead identifying the physician or nurse practitioner who provided the medical exemption
- the reason why the individual cannot be vaccinated against COVID-19 (clear medical information that supports the exemption)
- a time period for the medical exemption
- a QR code that will be scanned using the Verify Ontario app.
- Those who cannot provide official documentation of their exemption will not be permitted in the museum.
Before You Visit
- Please read our Terms for Visiting about safe practices.
- If you feel ill, are experiencing symptoms of COVID-19, or have travelled outside the country in the past 14 days, please stay home.
- Tickets must be purchased in advance, online.
- Admission is time-ticketed. Entry times are spaced in 15-minute increments.
- Download a floor plan (PDF). Printed plans are not available on site.
What You Can Expect During Your Visit
Health and Safety
A mask covering the face, nose and chin must be worn by all staff and visitors, including children age two and older. Exceptions (proof is not required):
- children under two years old
- people who cannot wear a mask for medical reasons
- those who require accommodations in accordance with the Ontario Human Rights Code.
- Respect physical distancing (2-metre separation) for those not in your social bubble.
- A "social bubble" is defined as members of the same household or a pre-existing social bubble, to a maximum of six people.
- Hand sanitizers are placed throughout the museum.
- The frequency of rigorous cleaning has been increased across the museum.
- Proof of vaccination is required to access the museum for those aged 12 and older (see above for details).
Moving Around the Museum
- Space on elevators is limited, so we encourage use of stairs as much as possible.
- Two-metre distancing between visitors is required.
- There are capacity counters at the entrance to each gallery.
- All of our permanent galleries are open, except for Nature Live, which is closed temporarily for redevelopment.
- Most interactive areas are open, with the exception of the Bird Care Clinic (Bird Gallery) and the Extinction Theatre (Fossil Gallery).
- The theatre is closed.
- The live-butterflies exhibition is closed for the foreseeable future.
Food and Refreshments
- You may bring a water bottle. We have a bottle-refill water station in the Nature Café. Water fountains are turned off.
- Food and drink may be consumed inside the designated eating areas.
- Nature Café is closed, but vending machines offer beverages and snacks.
- Strollers are not available for loan at this time.
- Wheelchairs are available by request.
- Personal strollers are permitted, but we encourage you to park your stroller in the designated zone upon entry and walk with children and toddlers when possible in order to avoid the wait for the elevator.
- The museum has unsupervised racks where you can hang your coat.
- Lockers and ATM kiosks (bank machines) are not available at this time.
Information for Members
- Members are required to reserve tickets online before visiting. You must get your tickets in advance.
- On Thursdays and Sundays, a special time slot from 10 am to 11 am is reserved exclusively for members.
- Proof of membership will be required at the time of entry.
- About membership.
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