The museum is closed temporarily

Until further notice, the museum will be closed as a precautionary measure against the COVID-19 virus. Learn more.

  1. Home>
  2. Terms and Conditions>
  3. Online Transactions

Online Transactions

Refunds

All sales are usually final and non-refundable.

As a result of the museum closure, however, cancelled tickets will be refunded for general admission, 3D movies, Me and My Microbes, Butterflies in Flight, Nature Sleepovers and Nature Nocturne.

We ask that ticket buyers be patient with us during this process. Your understanding is greatly appreciated.

If an error or discrepancy has occurred with your online purchase or donation, please contact the Canadian Museum of Nature immediately.

Please provide your name, phone number and email address, the date of your purchase or donation, and your order number.

Up to 10 business days may be required to resolve the issue.

Please contact us if you have additional questions: