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Visitors aged 12 and over must show proof of vaccination. Learn more. Purchase tickets in advance.

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Visiting the Museum and Refunds

Terms and Conditions

It's in our nature to provide everyone with a fun experience free of harassment and disrespectful behaviour in our museum. We thank our visitors for contributing to a safe and respectful environment that promotes learning and memorable connections with nature!

Visitor Agreement

Your safety is our top priority. The Canadian Museum of Nature is committed to providing our employees and guests with a safe and healthy environment at all times. As the museum reopens to the public, we are taking additional steps to minimize potential risks and to keep all our spaces safe for visitors to enjoy.

All visitors entering the museum agree to respect the following guidelines:

I AGREE TO…

  • Stay home if I
    • am experiencing symptoms of COVID-19, as described by public-health authorities (self-assessment tool: https://covid-19.ontario.ca/self-assessment/)
    • have travelled outside Canada within the past 14 days and am required to quarantine under the federal quarantine requirements
    • have received a COVID Alert exposure notification on my cell phone in the last 10 days and been advised to self-isolate by public health authorities
    • have come into close contact with, or provided care for, someone who has tested positive for COVID-19 or who has received a COVID Alert exposure notification on their cell phone in the last 10 days and been advised to self-isolate by public health authorities
    • have been in close contact with someone who has developed new or worsening COVID-19 symptoms, or who has travelled outside of Canada within the last 14 days and then developed new or worsening COVID-19 symptoms and been advised to self-isolate by public health authorities.
  • Show proof of vaccination for those aged 12 and older in order to visit the museum. (Proof documents: Either a vaccination certificate and identification that has your name and date of birth, or a vaccination passport and identification that has your name and date of birth).
  • Wear a face mask during my visit, and ensure that children age two and older wear face masks too. (Some exceptions apply; see our COVID-19 Safety Measures or ask our staff).
  • Follow and respect route-markers in galleries and throughout the museum.
  • Eat and drink in only the designated eating areas.
  • Follow directions from a museum employee or security-team member.

Thank you for helping to keep all of us safe! We, in turn, commit to providing a safe experience.

Please note that we are following rigorous health-and-safety guidelines to keep you safe, but there is an inherent risk of exposure to COVID-19 in any public place where people are present. By visiting the Canadian Museum of Nature, you voluntarily assume the risks related to exposure.

The museum maintains the right to enforce this visitor agreement. Failure to follow these directions may lead to corrective action, which may include refusal of entry or removal from the museum.

Photos and Videos of Visitors

As a visitor to the Canadian Museum of Nature, you agree, on your own behalf and on behalf of any minor children accompanying you, to be photographed, videotaped or filmed, and grant the museum permission to put the finished footage/photography to any uses that it may choose, including marketing, advertising and public-relations-related activities.

You hereby release, discharge and agree to save harmless the museum, its affiliates, employees, officers and directors from any liability or claimed liability in connection with the use of your photograph, likeness or performance, including but not limited to any claim you have or may have for invasion of privacy, misappropriation and/or defamation.

Refunds

All sales are final and non-refundable. However, in the event that you are unable to attend at your reserved date/time because of COVID-19 symptoms and wish to cancel and reschedule your visit, please ensure that you contact the museum at ticket-billets@nature.ca before 10 am on your reservation day so that we can make alternative arrangements for you.

If an error or discrepancy has occurred with your online purchase or donation, please contact the Canadian Museum of Nature immediately.

Please provide your name, phone number and email address, the date of your purchase or donation, and your order number.

Up to 10 business days may be required to resolve the issue.

Please contact us if you have additional questions: