Visiting the Museum and Refunds
Terms and Conditions
It's in our nature to provide everyone with a fun experience free of harassment and disrespectful behaviour in our museum. We thank our visitors for contributing to a safe and respectful environment that promotes learning and memorable connections with nature!
Photos and Videos of Visitors
As a visitor to the Canadian Museum of Nature, you agree, on your own behalf and on behalf of any minor children accompanying you, to be photographed, videotaped or filmed, and grant the museum permission to put the finished footage/photography to any uses that it may choose, including marketing, advertising and public-relations-related activities.
You hereby release, discharge and agree to save harmless the museum, its affiliates, employees, officers and directors from any liability or claimed liability in connection with the use of your photograph, likeness or performance, including but not limited to any claim you have or may have for invasion of privacy, misappropriation and/or defamation.
All sales are final and non-refundable. However, in the event that you are unable to attend at your reserved date/time because of COVID-19 symptoms and wish to cancel and reschedule your visit, please ensure that you contact the museum at firstname.lastname@example.org before 10 am on your reservation day so that we can make alternative arrangements for you.
If an error or discrepancy has occurred with your online purchase or donation, please contact the Canadian Museum of Nature immediately.
Please provide your name, phone number and email address, the date of your purchase or donation, and your order number.
Up to 10 business days may be required to resolve the issue.
Please contact us if you have additional questions: